FAQ

Kindly check the FAQ below if you are not very familiar with the functioning of this website. If your query is of urgent nature and is different from the set of questions then do write to us at customerservice@arisimart.com or call us on +91 9884455440 between 8 am & 8 pm on all days except Sunday to get our immediate help.

How do I register?

You can register by clicking on the “Register” link at the top right corner of the homepage. Please provide the information in the form that appears. You can review the terms and conditions, provide your payment mode details and submit the registration information.

Are there any charges for registration?

No. Registration on bigbasket.com is absolutely free.

Do I have to necessarily register to shop on ArisiMart.Com?

You can surf and add products to the cart without registration but only registered shoppers will be able to checkout and place orders. Registered members have to be logged in at the time of checking out the cart, they will be prompted to do so if they are not logged in.

Can I have multiple registrations?

Each email address and contact phone number can only be associated with one arisimart account.

Can I add more than one delivery address in an account?

Yes, you can add multiple delivery addresses in your arisimart account. However, remember that all items placed in a single order can only be delivered to one address. If you want different products delivered to different address you need to place them as separate orders.

What is My Account?

My Account is the section you reach after you log in at arisimart.com. My Account allows you to track your active orders, credit note details as well as see your order history and update your contact details.

How do I reset my password?

You need to enter your email address on the Login page and click on forgot password. An email with a reset password will be sent to your email address. With this, you can change your password. In case of any further issues please contact our customer support team.

What are the modes of payment?

You can pay for your order on bigbasket.com using the following modes of payment: a. Cash/Card on delivery, b. Credit and debit cards (VISA / Mastercard).

Are there any other charges or taxes in addition to the price shown? Is VAT added to the invoice?

There is no VAT. However, GST will be applicable as per Government Regulizations.

What is the meaning of cash on delivery?

Cash on delivery means that you can pay for your order at the time of order delivery at your doorstep.

If I pay by credit card how do I get the amount back for items not delivered?

If we are not able to delivery all the products in your order and you have already paid for them online, the balance amount will be refunded to your arisimart account as store credit and you can use it at any time against your future orders. Should you want it to be credited to your bank account please contact our customer support team and we will refund it back on to your card.

Where do I enter the coupon code?

Once you are done selecting your products and click on checkout you will be prompted to select delivery slot and payment method. On the payment method page there is a box where you can enter any evoucher/ coupon code that you have. The amount will automatically be deducted from your invoice value.

When will I receive my order?

Once you are done selecting your products and click on checkout, your order will be delivered within 48 hours on placing order. You will be contacted through provided mobile number to confirm the delivery timing and address.

How will the delivery be done?

We have a dedicated team of delivery personnel and a fleet of vehicles operating across the city which ensures timely and accurate delivery to our customers.

How do I change the delivery info (address to which I want products delivered)?

You can change your delivery address on our website once you log into your account. Click on “My Account” at the top right hand corner and go to the “Update My Profile” section to change your delivery address. Once order has been processed delivery address cannot be changed, contact customer support for assistance.

How much are the delivery charges?

Orders above Rs.1000 are free, for the below Regions

Will someone inform me if my order delivery gets delayed?

In case of a delay, our customer support team will keep you updated about your delivery.

What is the minimum order for delivery?

There is no minimum order for delivery but we charge a nominal delivery charge as below.

How do I add or remove products after placing my order?

Once you have placed your order you will not be able to make modifications on the website. Please contact our customer support team for any modification of order.

Is it possible to order an item which is out of stock?

No you can only order products which are in stock. We try to ensure availability of all products on our website however due to supply chain issues sometimes this is not possible

How do I check the current status of my order?

The only way you can check the status of your order is by contacting our customer support team.

When and how can I cancel an order?

You can cancel an order before the order is out for delivery by contacting our customer support team

For prepaid orders the cancellation fee will be deducted from the refund amount and for Cash On Delivery orders the cancellation charges will be debited to your ArisiMart wallet. In your next order it will be added as an additional charge.

Why is there an order cancellation fee?

We charge an order cancellation fee to compensate the delivery slot, time and effort incurred towards processing an order.

Every order placed has to undergo a system driven process as well as a manual process in order to make sure the order reaches our customers on time, every time. For this purpose, a slot is booked for every order that gets placed in our system and the order picking process happens seamlessly. In this entire process we incur labor as well as an opportunity cost on the booked slot. During the event of a cancellation the entire process has to be stopped and reset. This takes up considerable processing time to open the slot yet again for another customer to order.

How do I contact customer service?

Our customer service team is available throughout the week, all seven days from 7 am to 10 pm. They can be reached at 9884455440 or via email at customerservice@arisimart.com

What are your timings to contact customer service?

Our customer service team is available throughout the week except Sunday, all seven days from 8 am to 8 pm.